Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

How can we help?

FAQ

Ordering

What size frame do I order?

Our traditional frames are manufactured custom to fit the size of art you are framing. When entering dimensions, enter the size of your artwork, and we will manufacture the frame to accept that size of art. As industry standard, we normally allow a 1/8" variance to ensure your art will fit inside the frame. If you have any questions, please do not hesitate to contact us.

How long does it take to ship my order?

Our typical production turn-around time is 7-10 business days for in-stock mouldings. If you need something expedited, it is available for an additional fee. Please contact us to inquire.

Are your frames Fully Assembled?

Yes, unlike our competitors, we fully assemble our frames before shipping, provided the frame is less than 30" x 40" external dimensions. In the event you need a frame larger than the above dimensions, we can manufacture the frame and ship is as a "ready to assemble" kit, or we can arrange a truck shipment to have the frames sent on a pallet via freight.

Do the frames comes with mounting hardware?

No, our frames are sold without mounting hardware due to the plethora of ways people choose to mount their finished artwork. If you need help with mounting accessories, please reach out to us.

Why buy from Florida Frames?

Florida Frames has been in business for over 42 years. We are a family-owned business that sells only High-Quality real wood mouldings. Our frames are featured in many High-End Art Galleries and Museums across the country.

How can you sell higher-end mouldings so much cheaper than a traditional frame shop?

From the inception of our company, we have been a wholesale frame supplier. In fact, many frame shops actually order their assembled frames from us and then resell to their customers. We operate with low overhead and high efficiencies to try to minimize price increases.

Do you sell to Frame Shops or Galleries?

Yes, the majority of our customers are wholesale clients who re-sell the frames with artwork to the end-client.

Do you offer Large Order discounts?

Yes, if you have a large order over $2,500, please contact us to see if we can help with volume pricing.

Are there quantity discounts?

Yes, for wood frames of the exact same style and exact same size you will receive a 5% discount for a quantity of 3 or more frames, and a 10% discount for a quantity of 10 or more.

Do you offer samples?

Yes we do! We offer small 3" physical samples of our frames. We do not charge for the samples, but we do charge a flat $10 to cover the shipping expense. All sample orders can request up to 8 samples per shipment. Click HERE to order samples.

Shipping, Returns & Exchanges

How much does shipping cost?

Our fully-assembled frames ship for a low fee of $19.95. For orders over $250, orders will ship for FREE. Restrictions apply for over-size items.

What Shipping Carrier do you use?

The majority of our orders are shipped via Fedex. For larger items and bulk orders, we have the option to crate the frame order and ship it with a common carrier. Please contact us if you need over-sides frames fully assembled.

Do you ship overseas?

We currently only ship to the USA and Canada. If ordering from Canada, we encourage you to contact us prior to ordering for an accurate shipping quote.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you take returns?

Since our products are custom made to your specifications, all returns incur a 30% restocking fee. The customer is responsible for the return shipping of the item.

Can I cancel my order?

All orders are customized based on your unique measurements, therefore we do not allow cancellations once manufacturing has begun.

Get in touch

Have questions about your order, or a general enquiry?